I am a UX / Visual Designer with a background in photography, graphic design, and customer service. My experiences focusing on complex problem solving, creative solutions, and customer satisfaction brought me to embrace a career in user-experience design.
As a designer, I'm driven by users' stories and interactions. I'm inspired by the ability for collaboration to solve problems and building solutions logically. Therefore making data-driven decisions in order for me to focus on effectively helping people solve their problems through design.
What I did for communications was to improve how we communicate to our Walmart customers through email, sms, and push notifications across various projects. In addition, I lead this team through Walmarts redesign and was able to implement a design system along the way. In addition, I created a partner engagement process and design reviews for my final sign-off.
Product Design | Redesign | Design Systems | Illustrations | Omni-Channel
I'm still working on this case study – sorry about that!
How might we help our customers recover their hacked account and add an extra layer of security for them?
Product Design | Security | Fraud | End to End