I am a UX / Visual Designer with a background in photography, graphic design, and customer service. My experiences focusing on complex problem solving, creative solutions, and customer satisfaction brought me to embrace a career in user-experience design.
As a designer, I'm driven by users stories and interactions. I'm inspired by the ability for collaboration to solve problems and building solutions logically. Therefore making data-driven decisions in order for me to focus on effectively helping people solve their problems through design.
How might we address our customer’s unmet needs in finding, buying, and giving gifts as close to an in-person experience?
This case study is still being worked on – sorry about that!
What I did for communications was improve how we communicate to our Walmart customers through email, sms, and push notifications across various projects. In addition, I lead this team and was able to implement a design system along with partner enagement process and design reviews for my final sign off.
Product Design | Design Systems | Illustrations | Omni-Channel
I'm still working on this case study – sorry about that!
How might we help our customers recover their hacked account and add an extra layer of security for them?
Product Design | Security | Fraud
Worked on redesigning the landing page to help educate customers on how their Malware is unique compared to their competitors.